Returns & Exchanges

  • Taylor’s Leatherwear has a 30-day returns and exchanges policy. You may return your merchandise to Taylor’s Leatherwear within 30 days upon the receipt of your product. Refunds will be applied to original credit card or PayPal account used at the time of purchase.
  • To make a return or exchange, email us at service@taylorsleatherwear.com to get an RA (Returns Authorization) number. Returns from taylorsleatherwear.com must be approved before shipment. Write this number on the outside of the package you are shipping back to us. Returns without an RA number will be refused.
  • Taylor's Leatherwear does not accept returns or exchanges on customized products. All custom options are clearly identified during the order process; these include but are not limited to: the application of emblems, nameplate holders, snaps, or badge tabs; alterations to sleeves, addition of belt loops or fur collar. Taylor's Leatherwear does not honor returns or exchanges on custom merchandise due to personal dislikes or sizing problems.
  • Shipping will only be provided on returns due to defective merchandise or an error in shipping. Shipping will not be provided or refunded on returns due to personal dislikes or sizing problems.
  • In the event that the style being returned is no longer available for exchange or is not in stock, a product of equal value may be ordered.
  • Taylor's Leatherwear will only honor returns on orders placed directly with taylorsleatherwear.com. Taylor's Leatherwear will not honor returns or exchanges on merchandise purchased at retail locations unless the product is defective (see our 5-year guarantee) or an error in shipping was made. Returns or exchanges on merchandise purchased at retail locations should be processed through the original retailer.
  • Items may not be worn or washed. Please be sure to follow the care instructions carefully as Taylor's Leatherwear does not give returns or exchanges due to improper care.
  • Gifts may be exchanged only if the product has not been washed or worn and the style/size combination being returned has not been discontinued. Taylor's Leatherwear will not provide shipping for the exchange of gifts. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead.
  • Shipping will only be provided (via electronic label) on returns due to defective merchandise or an error in shipping. Shipping will not be provided or refunded on returns due to personal dislikes or sizing problems.

Order & Shipping Information

  • Most orders will be processed and shipped within 2 business days. Free ground shipping is available for all orders over $99. In the event that the free shipping option is selected, Taylor's Leatherwear will select FedEx or UPS Ground Service at its discretion. Tracking information will be provided via email when the shipment is processed.
  • Most orders will be processed and shipped within 2 business days. Free ground shipping is available for all orders over $99. In the event that the free shipping option is selected, Taylor's Leatherwear will select FedEx or UPS Ground Service at its discretion. Tracking information will be provided via email when the shipment is processed.  
  • Allow for up to 10 business days for jacket orders with custom options selected to be processed and shipped.  Sewing badge tabs, nameplate holders, and emblems are examples of options that could take this extra time to complete.
  • Taylor's Leatherwear employs a small staff of experts in professional outerwear, we aren't a large company with 24/7 support, but we will do our best to answer all inquiries and process all orders as quickly as possible.  Our office hours are Monday-Thursday 9 am-3 pm CT.  

Online Sale Policies

  • Once placed and paid in full, orders containing customized products cannot be modified or cancelled. Modification requests can be sent to: orders@taylorsleatherwear.com but Taylor's Leatherwear cannot guarantee any request will be processed before the order is filled. Most custom orders will be processed and completed within 5 business days, but due to our small size, may take up to 30 calendar days to complete and ship. In the event that the order is not completed and out for shipment within 30 calendar days of the payment date, you may request a cancellation and refund.
  • Taylor's Leatherwear does not accept returns or exchanges on customized products. All custom options are clearly identified during the order process; these include but are not limited to: the application of emblems, nameplate holders, snaps, or badge tabs; alterations to sleeves, addition of belt loops or fur collar. Taylor's Leatherwear does not honor returns or exchanges on custom merchandise due to personal dislikes or sizing problems.